At VOO Sports, we want you to be completely satisfied with your purchase. If you’re not happy with your order, we offer returns and refunds under certain conditions. Please read our Returns and Refunds Policy carefully.
1. Eligibility for Returns:
1.1. You may return unused and undamaged products within 7 days from the date of delivery.
1.2. To be eligible for a return, the item must be in its original packaging and in the same condition as you received it.
2. Return Process:
2.1. To initiate a return, please contact our customer support team within the specified return period. Provide your order number and reason for the return.
2.2. Our team will review your request and provide you with further instructions, including the return shipping address.
2.3. You are responsible for the return shipping costs. We recommend using a trackable shipping service to ensure the safe return of the item.
3. Refund Process:
3.1. Once we receive the returned item and verify its condition, we will process your refund.
3.2. Refunds will be issued to the original payment method used for the purchase.
3.3. Please note that shipping charges are non-refundable, and only the cost of the returned item will be refunded.
4. Conditions for Refunds:
4.1. Refunds will only be processed for items that meet our return eligibility criteria.
4.2. Items returned without prior authorization or outside the specified return period may not be accepted for a refund.
4.3. Refunds may take several business days to reflect in your account, depending on your payment method and financial institution.
5. Exchanges:
5.1. We currently do not offer direct exchanges. If you wish to exchange an item, please follow the return process for a refund and place a new order for the desired item.
6. Damaged or Defective Items:
6.1. If you receive a damaged or defective item, please contact us immediately. Provide details and photos of the damage or defect for assessment.
6.2. We will arrange for a replacement or offer a refund, including return shipping costs, for damaged or defective items.
7. Contact Us:
7.1. If you have any questions or need assistance with returns and refunds, please contact our customer support team. We’re here to help make your shopping experience with VOO Sports seamless and enjoyable.
VOO Sports reserves the right to amend this Returns and Refunds Policy at any time. Please check this page periodically for updates.
