This policy explains what information VOO Sports collects, how we use it and your choices.
Information we collect
- Details you give us when you order or contact us: name, email, phone number, delivery and billing address.
- Order and payment-confirmation details. We do not store card numbers; payments are made by bank transfer or cash on delivery.
- Basic technical data such as IP address, browser type and pages visited, and a cookie that remembers your currency.
How we use it
- To process, deliver and support your orders.
- To show prices in the right currency for your country.
- To send order updates, and marketing emails only if you agree.
- To keep the site secure and improve it.
Sharing
We share information only with delivery partners and service providers who need it to fulfil your order, or where the law requires it. We do not sell your personal information.
Cookies
We use essential cookies for the cart, checkout and currency, and may use analytics cookies to understand how the site is used. You can control cookies in your browser settings.
Your rights
You can ask to see, correct or delete the personal information we hold about you by contacting [email protected].
Contact
VOO Sports, Yousuf Shopping Mall, 1st Floor VOO Sports, Sialkot, Pakistan. Email: [email protected].
Messages and comments on our social media pages
When you comment on a post or send a message to VOO Sports on Facebook or Instagram, we receive your name or username, your public profile ID and the text of your comment or message through Meta’s platform. We use this only to answer your questions about our products, orders and delivery. A member of our team reviews every reply before it is sent.
We keep these messages for up to 12 months to handle customer support and to improve our answers. We do not sell them. We share them only with the service providers that host our systems and the AI service that helps us draft replies. You can ask us to delete your data at any time, see our data deletion page.