We want you to love your gear. If something is not right, here is how returns and refunds work.
Returns
- You can request a return within [7] days of receiving your order.
- Items must be unused, in original condition and packaging.
- Custom-made bats (made to your specification) cannot be returned unless faulty.
Faulty or wrong items
If you receive a faulty, damaged or incorrect item, contact us within [48 hours] of delivery with your order number and photos. We will repair, replace or refund it at no cost to you.
Refunds
Approved refunds are issued to your original payment method, or by bank transfer, within [5 to 10] business days of us receiving the returned item.
Cancellations
You can cancel an order before it is dispatched by contacting us as soon as possible with your order number.
How to start a return
Email [Support email] or message us on WhatsApp [number] with your order number and the reason for the return.